Release Date: November 22 & December 6, 2019


The issues listed below may impact Vault functionality for some users. We are actively investigating all known issues and will be providing fixes and updated information in future Vault releases.

Last Updated: November 22, 2019

Admin

Description Issue No.
For some users, Pull CRM Inquiries updates all cases and case requests.   DEV-276791
When migrating a custom tab via VPK, Vault cannot handle labels greater than 40 characters.   DEV-256342
In some cases, Vault Loader fails when extracting object records.   DEV-273901
Admins are able to assign Vault Owner and System Admin security profiles to user records in Pending state. This should be blocked.   DEV-279869
When creating a sandbox, Vault sends welcome emails to inactive Domain Admin users.   DEV-277749
Migrating Vault Membership lifecycle through Configuration Migration is no longer supported.   DEV-272796
The Delete button is visible when attempting to delete a Type Field for a standard object, which cannot be deleted in the UI. Attempting to use the button results in an error.   DEV-272901
A server error may occur when creating a Session on a Class Schedule record.   DEV-271156
When creating a new object action, the object does not contain the appropriate Typeaction MDL attribute if you select an existing record action to use as the new object action.   DEV-285473
In some cases, users receive a Page Not Found error when changing the type of a person record.   DEV-285334
When editing the dataset of an outbound package for record migration, the “User User Name” and “User Federated ID” fields are not in the correct columns.   DEV-286264
Creating a document from a template uploaded with Merge Tokens, some data may not be rendered upon initial creation.   DEV-283619

Authentication

Description Issue No.
In rare cases, the Safety Application can cause intermittent issues logging into Vault and loading pages due to an application server being unable to communicate with the Authentication servers.   DEV-283361

Clinical Operations

Description Issue No.
A server error may appear when completing a Monitoring Event requiring no changes.   DEV-278049
The “Promote Person to User” action creates a new person record rather than linking back to the user, creating duplicate records.   DEV-283036
In some vaults, attempting to create a Site record results in a server error.   DEV-271305
When using Veeva Clinical Network, Vault encounters an error when a study is transferred without a CDX ID value.   DEV-282379
When using Veeva Clinical Network, the global ID and link fields are causing document transfer to fail.   DEV-277616
For some users, Vault reports the error: “Unable to create pending record due to configuration issues. Please create a temporary record and map it to the incoming record.” when attempting to complete an agreement workflow even though there is no configuration error.   DEV-277414
Some users are unable to edit monitored subject when study metric calculation is date-based.   DEV-284500
Vault drops Kanji characters when generating trip reports in Japanese.   DEV-279709
Some users are unable to create trip reports as part of completing a task in an object workflow.   DEV-278301
In rare cases, Vault encounters an error when running the Create Metrics Over Time job.   DEV-275374
The “Tasks Requiring Attention” widget on the SSU home page loads twice when toggling from a numeric count to a list view.   DEV-284226
In some situations, eTMF does not populate milestones on a document upon upload.   DEV-280914
When classifying a previously unclassified document, a previously removed Study may be added back to the document.   DEV-284882
In some cases, the Product field on documents does not obey field dependencies.   QA-47852
Vault does not update the Completeness and % Complete fields for milestones.   DEV-284827
Some users see an error when they attempt to create more than 500 payable events using Batch Payment Requests.   DEV-284603
When some users bulk update the study values on documents, the product values are not automatically defaulted as expected.   DEV-285826
For some users, the Function field disappears from the page layout for the Study Person object after Person Migration is enabled on their vault.   DEV-285822

Commercial

Description Issue No.
In some cases, email fragments do not show images of assets included in the Master Email Fragment.   DEV-285928
When creating a Case Response record, previously entered Case Contact information may not display properly in the UI.   DEV-284250

Developer Features: API

Description Issue No.
When some users make a pending user inactive using legacy API, the user object state is still pending and the status is still active.   DEV-282008
With the Message Catalog feature, updates to existing message translates are not audited.   DEV-276901
Vault may not generate a rendition for documents created by the Bulk Creation API that are based on Vault Document Templates. You can generate the rendition by using the re-render document action. If you do not have access to this option, please reach out to vault support.   DEV-287723

Developer Features: MDL

Description Issue No.
Object creation using MDL is experiencing slower performance than in 19R2 release.   DEV-276093
In some cases, when an object is created using the MDL RECREATE command and an order for fields is specified, the fields do not appear in the specified order on the object list layout page.   DEV-263171

Developer Features: SDK

Description Issue No.
When viewing Message Groups in the Message Catalog UI, groups are not sorted by name.   DEV-276702
A server error may occur when viewing a Reference Lookup with the Object Lifecycle State lookup type.   DEV-279230
Downloading custom Vault Java SDK code may fail if using Internet Explorer 11.   DEV-283180
When a trigger performs a nested update operation, deleting a single record may result in an uncaught concurrent modification exception.   DEV-277502

Developer Features: VQL

Description Issue No.
VQL sometimes does not return documents that are synonym matches in a query.   DEV-280350

Documents

Description Issue No.
In some cases, a bookmark may lead to an incorrect document location if its associated Word fields are out of date.   DEV-268664
In vaults with the Rendition setting ‘Set link text to blue’ enabled, some Arabic text in close proximity to link text may incorrectly render in blue.   DEV-267718
After disabling the rendition setting ‘Generate bookmarks for Title Style’, Destinations for title styles are not displayed in the viewable rendition   DEV-265464
For some users, checking out a large file with Collaborative Authoring takes over a minute.   DEV-274367
In some cases, Vault does not generate suggested links for MSG files when there is a match in the text.   DEV-275562
Some users are able to API batch create new versions of documents that have been checked out with Collaborative Authoring.   DEV-276124
If you create a draft of a checked out document with API >v19.3, the checkout is canceled, but Collaborative Authoring with Microsoft Office still shows the document as checked out.   DEV-276279
On Microsoft Edge browsers, when users open a document that is already checked out, Vault wraps the text in the banner message.   DEV-279262
With Auto-Linking enabled, users can create duplicate references for a Claim record if the Target Document Type is disabled and re-enabled between creating references.   DEV-273124
In certain situations with canceled checkouts to Collaborative Authoring, there are file conflicts.   DEV-280388
While ultimately uneditable, the Edit button is displayed for the “Check out type” document field   DEV-271295
While the action ultimately fails, the Compare Version action menu item appears in the Version History dialog even if a user does not have the View Content permission on both versions.   DEV-276672
While the action ultimately fails, the Compare Version action menu item appears in the Version History dialog even if a user does not have the View Content permission on both versions.   DEV-276636
Vault does not generate suggested links if the matching text contains certain special characters, such as <, >, ≥, or ≤, without a space character to separate them from other characters.   DEV-276466
In rare cases, documents utilizing Merge Fields may not correctly merge upon initial rendering and may require a field update to correct the rendition.   DEV-271258
For some users, PDFs with one or more invalid bookmark are not displaying in the Document Viewer.   DEV-285896
Some users are unable to edit and save a document when the document type has a required field dependency on a hidden or read-only field.   DEV-285541
Documents fields delineated as “hidden” are uneditable even when the field is required via a field dependancy.   DEV-285354
Sometimes, Vault displays the encrypted form of a file as the viewable rendition when uploading encrypted source files via API.   DEV-287788
In some cases, Vault does not generate renditions for audio or video files.   DEV-287795

Lifecycle & Workflow

Description Issue No.
Vault does not allow an Admin to modify the name of a multi-document workflow.   DEV-279753
It may be possible to recreate or alter a TASK step type in multi-document workflows.   DEV-278663
Some users see a server error when they attempt to complete a task in a multi-document workflow   DEV-271982
A server error may occur if multiple users concurrently complete a workflow task.   DEV-270438
In some cases, Vault may allow you to save an event action-triggered auto-start workflow even if the ‘Allow auto-start from entry action and event action’ option is deselected.   DEV-283291
Some users see no results listed in the Recent Multi-Document Workflows view.   DEV-285186

Multichannel

Description Issue No.
Vault is not pulling CRM Org values into MedComms vaults, although mappings are correctly configured.   DEV-280151
When writing a case to Veeva CRM and when the case originates in Vault, Veeva should write an Inquiry to Veeva CRM using the MedComms Medical Inquiry record type. This does not occur.   DEV-283474

Objects

Description Issue No.
When some users create a formula link field on an object type and remove it from the page layout, they see a server error when they attempt to create a new object of that type.   DEV-284604
Some users are seeing delays of 10 minutes or more running import from CRM jobs.   DEV-282321
Some users are seeing a “server having problems” error when they attempt to view objects from the Business Admin page.   DEV-282205
In some cases, VQL constraints on objects do not properly constrain child objects.   DEV-285411
In some cases, when a user enters a URL as a value into a Textbox field, it doesn’t render as a clickable link.   DEV-286360
When creating an object field, The Lookup Source Field drop-down does not filter properly.   DEV-286326
In some cases, edits to a page layout may result in Vault displaying a server error when navigating to the record detail page.   DEV-279160

Performance & UI

Description Issue No.
Users were unable to submit a completed checklist from the checklist response UI when checklist workflow task prompts were configured.   DEV-263931
In the content plan hierarchy viewer for eCTD submissions, expanded nodes collapse when some users perform an action, like setting a record to inactive.   DEV-284027
In some cases, users experience a timeout when loading the Business Admin tab in Chrome.   DEV-276403
Some users get a “server having problems” error when attempting to click the binoculars icon on a multi-select filter builder value.   DEV-270818
When some users add columns to the left side of a 2-column page layout, the columns don’t reposition evenly to the right as expected until after the layout is saved.   DEV-282941

Quality

Description Issue No.
Adding an associated Document Change Request that already exists on a DCC may result in Vault displaying a server error.   DEV-283647
Vault may display a server error when attempting to execute both the “Set new major version” and “Issue Training Assignments” entry actions at the same time.   DEV-283320
In some cases, Vault encounters a server error when a user edits the due date of a training assignment.   DEV-285266
The ‘Retire or Assess Impact on Training Requirements’ entry action may not correctly trigger for training requirements which contain only a single Vault document.   DEV-285379
When viewing certain components on the training dashboard, CTMS homepage, and SSU homepage, a context menu appears that should not be there.   DEV-284729

Regulatory

Description Issue No.
Vault sometimes can’t resolve the Table of Contents in a newly-created document after a user selects the Document from Template action from a Content Plan Item record.   DEV-280377
When a user adds a Submission Country join record on a published submission where overrides have already been added in the Submission Administrative Viewer, Vault fails to highlight the overrides in bold and use them as the default value for the new country.   DEV-269718
For Canadian submissions, when a user overwrites the initial submission description within the Submission Administrative Information with a blank value, the initial value is published instead of the blank value.   DEV-268774
When the RIM Submission Publishing job runs on a submission with over 20,000 content plan items, Vault creates the binder and users can access the published documents, but the Job Status shows “Running (95%)”.   DEV-268732
In some cases, users in RIM Submissions vaults experience slow performance creating a binder from a content plan when the binder contains 500 or more documents.   DEV-266695
After publishing a submission, if a user updates the Continuous Publishing field to No on a Content Plan Item record matched to a link target document and then runs on-demand publishing from the root Content Plan record, Vault removes the permalink from the source document and doesn’t republish the target document.   DEV-266213
Vault sometimes fails to delete Submission Validation Result records after the Validation Results Archival job runs and attaches the ZIP file to the Content Plan record.   DEV-265907
When a user views a sub-folder in the viewer, Vault does not display the Back to previous page link   DEV-265175
Vault is unable to create viewable renditions of XML files for some SPL imports.   DEV-262088
Vault displays values in the wrong columns for Rule 5200 in the Detailed Publishing Results section on the Submission Validation Result record, and the continuous validation job clears the values in the table and leaves the columns blank.   DEV-261140
Vault intermittently schedules the RIM Publishing Validation Monitor job twice.   DEV-257565
Vault sometimes does not render XML documents from imported submissions.   DEV-255920
Vault creates an incorrect number of Registrations records when the Product Variant field is populated on a Submission Product join record and the referenced product is complex.   DEV-280071
When an Admin configures a Gateway Profile and uploads a certificate that is in an incorrect format, the Admin sees a server error instead of an error message.   DEV-275972
When a user selects a different application in the Submissions Archive Viewer, the link to the application record in the Viewer header directs the user to the record detail page for the previous application.   DEV-282537
Users experience slower than usual performance after selecting the Excel Tree with All Descendants export option from the Hierarchy Viewer.   DEV-280455
Vault truncates unresolved tokens during publishing.   DEV-280376
Vault fails to up-version the source document when a user approves the source document and target document at the same time after publishing.   DEV-280239
Vault fails to report PDF validation rules after a user makes a Content Plan Item record inactive and the continuous publishing job runs.   DEV-279029
When a document template includes a TOC bookmark token without words – bookmark() – Vault doesn’t generate the TOC with bookmarks.   DEV-278435
Users experience slow performance when publishing report level content plans containing links.   DEV-278176
Vault fails to apply a defined dossier format to eCTDs imported via the FTP.   DEV-277662
Users are unable to open the dossier review panel in Safari.   DEV-276587
In the Submissions Archive Viewer, when a user selects the Historical Lifecycle for the document and clicks the document link, Vault should open the Doc Info page with the Dossier Review Panel displayed.   DEV-276513
The report level publishing job fails and Vault unmatches a matched document when a user upversions a version-locked document and republishes the report level content plan.   DEV-276225
Users experience slow performance in the Submissions Archive Viewer when expanding a section that contains 10,000 documents.   DEV-275284
Vault doesn’t update the binder structure correctly when a user sets an STF XML Content Plan Item record to Inactive.   DEV-275240
In some cases, when publishing submissions for Canadian validation, bookmarks and hyperlinks targeted to unknown destinations are reported with incorrect validation results.   DEV-274693
In the Submission Administrative Information viewer, Vault should display excluded values at the bottom of the screen.   DEV-274059
In some cases, users experience a “Page not Found” error when clicking links in the Application Selector menu in the Submissions Archive viewer.   DEV-273378
Users sometimes experience slow performance when publishing large content plans.   DEV-272908
Vault fails to remove Rules 1323 and 1425 when a document is matched to a source Content Plan Item record and published as part of the continuous publishing job.   DEV-272234
After the continuous publishing job runs, Vault fails to remove Rule 1425 when the source document has been included on the source Content Plan Item record.   DEV-272057
After a user uploads a submission with an invalid index.xml to the FTP, attempts to import it, and then uploads a valid index.xml, the import still fails.   DEV-277585
When creating investigational registrations through the Create Registrations wizard, if a user removes a Clinical Study record through the search dialog rather than clicking the X icon directly on the value in the field, the user will not be able to proceed to the next step.   DEV-280483
Some users see unfiltered values of opposite parent objects when relating multiple complex join records through a dialog.   DEV-284800

Reporting

Description Issue No.
Users experience slow performance when running reports configured with multiple columns containing web links.   DEV-266956
Selecting Document State Type as a column in some Multi-Pass report types results in a server error.   DEV-268805
When running a Multi-Pass report on a workflow view after removing the Workflow Name column, users experience an error.   DEV-271975
In certain cases, users experience server errors when running reports configured with summary calculations on document formula fields that return dates.   DEV-277367
In rare cases, users experience a discrepancy between the data displayed in dashboards and their reports.   DEV-278776
When grouping on Task Instructions in a Workflow with Documents report, the total count on “None” is inaccurate.   DEV-282289
Object Reference field to Object Reference fields joins do not create a useful Multi-Pass Reports and can create server issues. Vault should prevent users from creating these reports.   DEV-284632
In some vaults, the bands on gauge charts are not displayed correctly.   DEV-277428
When some users run an upgrade task to replace one field with another field, one corrupted report can cause the whole upgrade to fail.   DEV-285673
Reports and VQL queries time out when returning large numbers of documents with unbounded relationships.   DEV-282439

Safety

The Safety release, including all Platform known issues, is targeted for tentative availability on November 22, 2012 & December 9, 2019.

Description Issue No.
Vault Safety does not currently support user access control for Expected Adverse Event records configured on a Product Datasheet. Any user can view the Expected Adverse Event records for any organization in their vault. Vault Safety does not currently support blind protection for the Expected field on Case Assessments.   SAF-1987
When adding or updating a Case Product Indication, Vault Safety does not recalculate the Case expectedness. This issue affects environments where a suspect Product Datasheet lists the reported adverse event as expected, qualified by the same medical condition reported on the Case Product Indication. In this scenario, the system determines that the adverse event is unexpected instead of expected.   SAF-1996
If you try to assign an External-type Case Product a rank of 1, an unclear error message similar to the following appears:
Primary Field: Field [external__v] is not valid for Object Type [{1}].
If you see this error message, note that the rank of 1 is reserved for primary Case Products. External Case Products cannot be assigned the primary role.
 
SAF-2233
When you create a Follow-Up Case, the Language (ISO) field on the Follow-Up Case translation document may be updated to English. This issue occurs when the Language (ISO) field on the initial case narrative translation document is blank, due to an E2B import with an invalid language code.   SAF-2372
If a Case meets the following conditions, it is included in both 15-day and Non-15 day alert PADER tables:
  • The Case criteria is set to Serious and Unexpected.
  • The Case Assessment Result > Result field is to No Reasonable Possibility.
 
SAF-2498
For Reporting Families set up to use the FDA reporting ruleset, the system still generates Transmission record(s) when a Case Product or Study Registration is set to a non-USA country.   SAF-2905
When you merge a PDF from a binder containing a high number of documents, if any documents do not have a viewable rendition, the vault warning notification and email are truncated after a certain limit (approximately 35 documents) and do not contain the full list of documents.   SAF-3237
In the Parental Case field, if you link to a case with the object type as Case (case__v) instead of Parental Case (parental_case__v), you will not be able to generate a valid E2B file. If you generate an E2B file, the file will contain multiple primary records, such as Case Product, Case Adverse Event, and Case Reporter.   SAF-3341

Search & Filter

Description Issue No.
When opening a saved custom view that filters by Role on a document tab, the Actions menu is not accessible.   DEV-279832

Security

Description Issue No.
After disabling the Vault Delegate Access feature, some vaults are still accessible to delegates.   DEV-273497

Vault File Manager

Description Issue No.
In certain situations, canceling a bulk upload from Vault File Manager sets statuses to “Not Checked Out” or “Check In Failed”. This action should set all files to “New” status.   DEV-277174
When multiple users use Vault File Manager on the same machine, checking out a single document from Vault with Vault File Manager open causes a second instance of Vault File Manager to launch on the desktop.   DEV-274517
When users lose their connection to Vault while checking out, Vault File Manager does not show the file status as “Download Failed”.   DEV-272982