A “maintenance release” is a release that contains fixes for issues that are affecting customers in production environments. We typically communicate 24 hours prior to the release that we will be applying a maintenance release and that there will be a short service disruption. This list only covers fixes to General Release versions.

The list of fixed issues is not finalized until just before the release occurs. When we identify issues to fix in a maintenance release, we attempt to get them into the earliest release possible. Sometimes, we target a specific release but are not able to deliver a fix early enough for full testing. In situations like this, we postpone the fix for a later release and strike out the description in this list.

We number maintenance releases by appending the number of the maintenance release to the General Release number. Vault uses even-numbered releases, while CDMS uses odd-numbered releases. The most recent Vault General Release is 19R3.0, so our maintenance releases for this version are 19R3.0.2, 19R3.0.4, and so on.

Last Updated: Feb 1, 2023

March 25, 2020

Release Number: 19R3.0.46 | Build Number: 931

Category Issue Issue No.
QualityOne Duplicate training assignment records cannot be deleted. DEV-307306
Multichannel Under certain conditions, asset processing may fail when using CLM multichannel presentation. DEV-303836
Multichannel For certain configurations, single-document publishing does not sync to CRM. DEV-294560

March 18, 2020

Release Number: 19R3.0.44 | Build Number: 915

Category Issue Issue No.
Admin When a customer has exceeded their sandbox limit, they are unable to refresh their pre-release sandbox vaults. DEV-305903
Admin For certain Job Definition configurations, Vault displays duplicate document relationship types in the Relationship Types drop-down. DEV-303071
Clinical Operations Vault does not display values for the File Name field in the TMF Viewer. DEV-303996
Regulatory In some cases, filters are applied incorrectly after navigating to the Submissions Archive Viewer. DEV-302817

March 11, 2020

Release Number: 19R3.0.42 | Build Number: 901

Category Issue Issue No.
Clinical Operations The trigger on Study Team Role is allowing edits to fields that should be uneditable when the Study Team Role is in use by a User Role Setup record. DEV-303164
Clinical Operations Users see an error message (“unexpected error occurred”) when loading Quality Issue records. DEV-303119
Clinical Operations Vault is no longer automatically populating Expected Visits and Expected Visits Not Planned fields for CTMS. DEV-302997
Documents When exporting documents, Vault puts attachments from different versions of a document into the same directory, which is related to a specific version. DEV-302838
Documents For specific PDF files, MD5 checksum values in Vault do not match checksum values for the downloaded files. DEV-292479
Documents In certain situations, when document rendering fails, Vault does not retry. DEV-302676
Regulatory Users see an error message (“internal system error encountered”) when importing Submissions. DEV-302217
Regulatory When removing submissions, users sometimes wait for a long time (over an hour) for processing and then the operation fails. DEV-300317
Security The browser window sometimes freezes when updating Atomic Security settings. DEV-302858

March 5, 2020

Release Number: 19R3.0.40 | Build Number: 876

Category Issue Issue No.
Commercial After enabling Standard Metrics, some users cannot create documents. DEV-302799

Rendition Updates

Issue Issue No.
Renditions fail intermittently due to server timeout. DEV-299989
In some cases, Chinese characters may not render as expected. DEV-294242
In certain cases, the modified source file does not correctly retain MS Word “Content Control” settings in documents utilizing Merge Fields in tables. DEV-266641

February 26, 2020

Release Number: 19R3.0.38 | Build Number: 852

Category Issue Issue No.
Clinical Operations When saving a Study Product record without making a selection for Product or Study fields, users see a server error. Vault UI should instead show an error indicating that these fields are required. DEV-299488
Clinical Operations While creating arm-specific Metrics Over Time, the system fails to create arm-specific Metrics at the Study Country and Study levels. DEV-297936
Clinical Operations When selecting a user to reassign a workflow task for a Quality Issue record, Vault includes users who are not allowed because of object reference constraints. The user reassigning a task then sees an error message when attempting to save. DEV-298606
Lifecycle & Workflow In some configurations, the Delete Minor Versions entry action does not properly delete versions. DEV-295184
Performance & UI Some customers are experiencing performance issues when adding, deleting, or updating entry criteria and entry actions on an object lifecycle. DEV-300575
Performance & UI External Viewer is not working with the Mac OS Safari 13.0.5 browser. DEV-300507
Regulatory From the Submissions Archive Viewer, users are unable to expand in outline view or display in list view when they are viewing an application with a large number of non-eCTD submissions. DEV-290283
Regulatory In some cases, the regulatory bulk record creation wizards experience slow performance when creating records, which, in turn, slows down processing for all other jobs using the same queue. This affects Create Registrations and Create Related Records wizards. DEV-299167

February 19, 2020

Release Number: 19R3.0.36 | Build Number: 826

Category Issue Issue No.
Admin Exporting the full audit trail may timeout prior to export completion. DEV-298198
Admin Admins are unable to clear the “Allow selection in configuration” setting on a user group. The error message indicates the group is used in a configuration, but the User Role Setup records that reference the group have been deleted. DEV-291973
Clinical Operations If the Product document field uses field-level security for “read-only”, Vault does not auto-populate it based on Study values during the Classify action. DEV-299186
Clinical Operations Error message uses the wrong label value for an object field where the label has been modified. DEV-294938
Documents In certain circumstances involving poor network connections, Vault creates multiple duplicates for a single Make a Copy document action. DEV-299605, DEV-253359
Documents When users try to check in or cancel checkout on a document via Collaborative Authoring, they see a 404 error. DEV-298361
Documents When users drag and drop MSG files from Outlook to upload to Vault, those files are placed in the users’ trash folders. DEV-298114
Regulatory When using the Create Related Records action to create Activity records and when the user does not have permission to on the Submission object, Vault marks the Submission Type field as required. DEV-298723
Regulatory Some content plan items are not included when creating a submission ready binder. DEV-297500
Search & Filter On custom document tabs with a defined tab filter, search results ignore the filter criteria. DEV-298690
Search & Filter Document count for document traversal is wrong when drilling in from a custom document type tab with tab filters. DEV-298233
Performance & UI Users randomly see a blank screen while using Vault and must refresh their browser before they can use Vault again. DEV-298935

February 11, 2020

Release Number: 19R3.0.34 | Build Number: 808

Category Issue Issue No.
Admin Because timestamps in filenames are generated using a 12 hour clock instead of a 24 hour clock, in rare cases, Vault Loader jobs generate output files with duplicate names. DEV-297756
Performance & UI For some users, fields with “User Object Reference Link” enabled in the Content Plan Viewer are populating as only “[object Object].” DEV-290842
Performance & UI When some users use Postman to change the API name of an object page layout, they see a “SUCCESS” message, but the name is not changed. DEV-294921
Performance & UI When some users view a document in full screen mode, some annotations may appear on the wrong page or the wrong location on a page. DEV-298555
Quality Some users are experiencing slow loading times when they change states on document change control records. DEV-296159
Quality Some users with document read permission but not document create permission are unable to see document-related job definition fields. DEV-297343
Quality Some users are unable to short circuit workflows configured with mandatory participants. DEV-298395
Regulatory When some users clear a regulatory object reference field value in an activity record, they see a blank page. DEV-297508
Reporting In some instances, users who are not Admins are unable to save multi-pass reports with view-aggregate or view-conditional fields. DEV-297352
Reporting In some instances, when a user attempts to open a document from a link in a report, they see the error message, “You do not have permission to view this page,” even if they have the necessary permissions. DEV-297811
Reporting In some vaults with large amounts of data, role fields in reports take longer than expected to load. DEV-297814

February 6, 2020

Rendition Updates

Issue Issue No.
In some cases, non-text shapes in uploaded files may not render as expected. DEV-296219
Certain Chinese fonts may not render as expected. DEV-293265
Certain table of contents configurations in uploaded MS Word files utilizing Merge Fields may cause the rendition to fail. DEV-289250
In some cases, when uploading an Excel file as a new version, Merge Fields in sheets after the first sheet are not updated. DEV-283953
In some cases, Indesign files with two-page spread layouts may incorrectly render as individual pages. DEV-283013
Vault may display an Export Failed error message when attempting to export annotations. DEV-277456

February 4, 2020

Release Number: 19R3.0.32 | Build Number: 781

Category Issue Issue No.
Admin In some instances, when a user is on the Assigned Study Sites tab of a user account, they are unable to return to the user list by clicking the “Users” breadcrumb link. DEV-293267
Documents Some users are unable to check in or cancel a checked out planned document. DEV-297224
Lifecycle & Workflow Some users see an “internal error” message when they attempt to approve and complete an assigned workflow task. DEV-293671
Performance & UI The Vault Viewer won’t display in Salesforce in Chrome 80. DEV-295113
Regulatory In some instances, when a user encounters a network error while attempting to upload a zipped folder to a submissions import, the upload dialog freezes during pre-validation and no error message appears. DEV-285082
Regulatory For some users, RIM Submissions Archive binder sections that relate to different products are being merged so that they cannot be accessed separately. DEV-290718
Reporting For some users, certain MultiPass flash reports fail to run. DEV-297810

Release Number: 19R3.0.30 | CDX Update

There are no customer-facing issues in this release.

January 29, 2020

Release Number: 19R3.0.28 | Build Number: 768

Category Issue Issue No.
Clinical Operations Some users see a “server having problems” error when they attempt to add a Study Team Role Dependency record to a parent Study Team Role that doesn’t have a Level field value. DEV-295659
Clinical Operations Some users see the error message, “Product not valid for specific study” when they attempt to complete a workflow on documents related to two or more products or studies. DEV-294476
Documents For some users, match EDL items to documents jobs fail when the batch size is large. DEV-296483
Documents When some users navigate to the Doc Info page from a custom tab view with a filter, the menu in the top right doesn’t use the same search filters as the custom view. DEV-295693
Quality In some instances, training assignments are cancelled when one of the parent training requirements is changed before its associated training records are made eligible for training. DEV-293499
Quality For some users, the document Actions menu loads slowly on lifecycles that include multiple Download Controlled Document Copy actions. DEV-296356
Quality When some users attempt to clone a vault with Connection objects that have a “created by” value of a user other than “System,” that user reference is copied from the source to the target vault. DEV-295217
Regulatory For some users, files and folders in the Submissions Archive Viewer are sorted differently between sandbox and production vaults. DEV-282983
Developer Features: SDK In certain cases, Vault Java SDK may take longer than expected to run. DEV-293317

January 23, 2020

Release Number: 19R3.0.26 | CDX Update

Issue Issue No.
Some CDX users are unable to map a document created date/time field to another date/time field. DEV-293348

Station Manager for iOS Updates

Issue Issue No.
In some cases, changes to the logged in User may cause Station Manager to fail to sync with Vault and become unstable. VMI-4309, VMI-4143

PDF Updates

Issue Issue No.
Merge field tokens in Microsoft Excel document headers and footers sometimes don’t work after the document is edited or versioned. DEV-293019

January 22, 2020

Release Number: 19R3.0.24 | Build Number: 738

Category Issue Issue No.
Documents In some instances, users see a “server having problems” error when they attempt to create a document from a template using Vault Cloning. DEV-290335
Documents In some instances, large PDF documents appear blank in the document viewer. DEV-293572
Documents Some users see an error message when they attempt to update a template file. DEV-288432
Documents In some instances, when a user has their sandbox and production environments located on two different PODs, they will see an error message when they attempt an FTP link. DEV-288178
Documents In some instances, when a user accepts a suggested link annotation and then clicks on a different annotation while the acceptance is still processing, the controls for the suggested link appear on the other annotation instead. DEV-285935
Lifecycle & Workflow In some instances, users with read only permissions cannot be assigned a Read & Understood workflow task as part of a group. DEV-295031
Performance & UI When some users hover over the Create button on the Study Country record page, they see an error message that states that their license limit has been reached even if they have more licenses available. DEV-287432
Performance & UI Some users are unable to remove a document from a document reference field by pressing backspace. DEV-289507
Regulatory When some users attempt to remove a submission, the submission status changes to “error.” DEV-290894
Reporting In some instances, when users export reports to PDF, some workflow name values are missing from filters. DEV-292836
Reporting For some users, certain scheduled multipass flash reports will not run, and they receive an error message when they attempt to run the reports manually. DEV-292367
Reporting Some users see a timeout error message when they attempt to run a flash report at certain times. DEV-289135
Documents For some users, match EDL items to documents jobs fail when the batch size is large. DEV-295300

January 16, 2020

Release Number: 19R3.0.22 | Build Number: 719

Category Issue Issue No.
Search & Filter On custom document tabs with a defined tab filter, search suggestions ignore the filter criteria. DEV-293891

January 15, 2020

Release Number: 19R3.0.20 | Build Number: 708

Category Issue Issue No.
Clinical Operations Some users see a “server having problems” error on the CTMS homepage when the planned or plannedRollUp fields have null values. DEV-291409
Clinical Operations When a milestone job fails, some users don’t see an error message explaining the failure, just a general message. DEV-291024
Clinical Operations Some users see a server error when they attempt to start an object workflow with a Create Related Document from Template system action that has blank picklist values. DEV-291825
Documents For some users, EDL match jobs fail when there are inactive matching fields. DEV-279848
Documents When some users make changes to Engage content in Vault, the changes are not reflected in Engage. DEV-289246
Lifecycle & Workflow For some users, Vault sends email notifications with blank fields. DEV-291661
Objects When some users create a formula link field on an object type and remove it from the page layout, they see a server error when they attempt to create a new object of that type. DEV-287176
Regulatory Some users do not see the “Expand All” and “Collapse All” options in the Submissions Archive Viewer when the page first loads. The button only appears if the user navigates away and then back to the Viewer. DEV-291207
Admin The Sandbox Vaults page now has a Created Date column that displays the date that a sandbox was created. DEV-289714
Lifecycle & Workflow When some users start an object workflow, the user selection page loads very slowly if the list of users is long. DEV-292057
Documents Some users are unable to change the lifecycle of some document types if the lifecycle is associated with field dependencies. DEV-290090
Documents Some users see an “unable to retrieve security tokens error message” when they attempt to use collaborative authoring 90 days after configuring it. DEV-291323
Performance & UI When some users download an image of a dashboard chart grouped by % stacked, the downloaded image will display record counts instead of percentages. DEV-291876
Documents Some users are unable to edit documents using collaborative authoring with Microsoft Office because the “Remove Permissions” step fails while checking out the document. DEV-292534

January 9, 2020

PDF Updates

Issue Issue No.
Some users see an error message when they select the Export Annotations action on certain documents. DEV-288536

January 8, 2020

Release Number: 19R3.0.18 | Build Number: 650

Category Issue Issue No.
Clinical Operations Some users see an error message when they attempt to import a VPK that contains the Complaint object. DEV-288220
Clinical Operations Some users see a server error when they try to update the Study Team Role field and set Grant Access to Related Records on a study person record in the same update. DEV-287275
Documents When some users click a link to a rotated page in the RIM Submissions Archive, the link takes them to the bottom of the page instead of the top. DEV-290243
Performance & UI When some users try to start a workflow, they are unable to select an option from a picklist field. DEV-285260
Quality Some users see an SDK error when they attempt to change the version of a document training requirement record. DEV-289236
Regulatory The leaf title is not visible to Submissions Archive users in outline view when the browser is resized. DEV-291676
Regulatory The Bundle Regulatory Objectives wizard selects all submissions for inactivation instead of just the submissions associated with the bundled regulatory objectives.” DEV-287451
Regulatory Vault sometimes fails to render the XML when users import a submission. DEV-286680
Regulatory Some users see an error message when they use the Manage Details Wizard to create a registered drug product record if a record with the same name already exists. DEV-277529
Reporting Some users see a “server having problems” error when they try to run a Multi-Pass report. DEV-291295

December 20, 2019

Release Number: 19R3.0.16 | Build Number: 623

Category Issue Issue No.
Developer Features: API In some instances, API calls may show a failed status when they’ve actually succeeded. DEV-290340
Performance & UI Some users with slower network connections are intermittently logged out of Vault. DEV-288648
Documents Some document type groups were removed from document types during a recent update. DEV-290815

December 18, 2019

Release Number: 19R3.0.14 | Build Number: 619

Category Issue Issue No.
Regulatory Some users see an internal system error message when they attempt to import a submission that contains an apostrophe in an STF. DEV-288290
Clinical Operations When uploading a CSV file to update users via Vault Loader, the job fails if there is at least one inactive user. DEV-286715
Clinical Operations For some users, EDL batch jobs take more than 20 minutes to process. DEV-288835
Clinical Operations When some users complete an Multi-site Document Distribution task, the task is not set to Completed status. DEV-287452
Clinical Operations When some users attempt to update study person records, they see an error message for the first few records and then the update fails. DEV-285292
Developer Features: API HTML documents uploaded through the Vault REST API do not automatically render. DEV-286705
Documents In some instances, when Suggest Links is enabled on a document type, suggested links don’t appear for users who don’t have Read permission on the link target object. DEV-288406
Documents For some users, the document viewer is loading more slowly than expected. DEV-288065
Documents For some users, documents renditions are taking longer than expected to load. DEV-288398
Documents Some document type groups were removed from document types during a recent update. DEV-288400
Lifecycle & Workflow Some users are unable to cancel a workflow after the workflow initiator’s user profile has been deactivated because the Action menu icon disappears from the workflow. DEV-288511
Performance & UI The Affected Document field does not populate in some document attribute change requests. DEV-286066
Performance & UI For some users, the Actions menu icon disappears from the Content Plan viewer when the Name column is resized to the smallest possible size. DEV-286653
Performance & UI When some users enter a URL in a text field using the Hierarchy Viewer, the URL is not clickable. DEV-286360
Performance & UI A server error may result when updating a user name that contains more than 100 characters for both the first name and last name. DEV-286064
Quality Some users are able to take a training quiz again after passing it the first time. DEV-287272
Quality In some instances, users who do not have Business Admin permissions see a “page not found” error when they click a Document Change Control Link from a document’s details page. DEV-286773
Regulatory The Bundle Regulatory Objectives wizard selects all submissions for inactivation instead of just the submissions associated with the bundled regulatory objectives.” DEV-287122
Regulatory In certain cases, correspondence documents were added to submissions that were being submitted to the FDA ESG. DEV-288261
Regulatory For some users the RIM Dossier Panel freezes when they try to expand it. DEV-288619
Regulatory For some users, RIM Submissions Archive binder sections that relate to different products are being merged so that they cannot be accessed separately. DEV-289054
Reporting In some instances, when a user creates an Up Document report with a multi-value object reference field, the values in the field appear vertically oriented. DEV-287489
Reporting For some users, standard reports are not visible after a migration. DEV-287260
Reporting When some users try to expand a group in a report, the report freezes. DEV-289159
Lifecycle & Workflow In some instances, workflows are not documenting the correct document version in the audit trails. DEV-288213

December 12, 2019

Rendition Updates

Issue Issue No.
In some cases, blue link text may incorrectly include adjacent characters, such as commas. DEV-259627
In some cases, mathematical symbols such as ‘≥’ and ‘≤’ differ between the PDF rendition and Microsoft Word DOC source file. DEV-267462
In some cases, vertical black lines may unexpectedly appear in renditions of documents utilizing the Microsoft Word Track Changes feature. DEV-270266
In some cases, the table of contents header of Microsoft Word documents utilizing Dynamic Linking may be modified after rendering. DEV-272026
In some cases, linked images in Microsoft Word files may not correctly render. DEV-273403

December 11, 2019

Release Number: 19R3.0.12 | Build Number: 587

Category Issue Issue No.
Admin Some users see an error message when they attempt to save conditional overlay admin rules with subtypes and classifications with the same publicKey. DEV-286171
Clinical Operations The TMF Viewer is temporarily suspended for some users. DEV-288011
Documents For some users, the Related CrossLinks section of the Doc Info page is blank for documents with crosslinks that have binding rules. DEV-287690
Objects In some cases, edits to a page layout may result in Vault displaying a server error when navigating to the record detail page. DEV-279160

December 8, 2019

Release Number: 19R3.0.10 | Build Number: 567

Category Issue Issue No.
Developer Features: API Vault may not generate a rendition for documents created by the Bulk Creation API that are based on Vault Document Templates. You can generate the rendition by using the re-render document action. If you do not have access to this option, please reach out to vault support. DEV-287723
Lifecycle & Workflow Users may encounter an error when using a configuration migration package to update an object lifecycle. DEV-287033
Multichannel When writing a case to Veeva CRM and when the case originates in Vault, Veeva should write an Inquiry to Veeva CRM using the MedComms Medical Inquiry record type. This does not occur. DEV-283474
Documents In some cases, Claims users may encounter an error when attempting to view a document rendition. DEV-287692

December 6, 2019

Release Number: 19R3.0.8 | Build Number: 561

Category Issue Issue No.
Developer Features: API Some users are unable to up-version documents after batch creating them with API. DEV-286577

Release Number: 19R3.0.6 | Build Number: 557

Category Issue Issue No.
Admin When some users create an outbound configuration migration package, the Global ID field appears in the Key Field drop-down. DEV-286438
Clinical Operations For some users, Vault reports the error: “Unable to create pending record due to configuration issues. Please create a temporary record and map it to the incoming record.” when attempting to complete an agreement workflow even though there is no configuration error. DEV-277414
Clinical Operations When some users complete a Create Related Document from Template action, custom picklist fields are not copied. DEV-284559
Clinical Operations Some users see an error when they attempt to create more than 500 payable events using Batch Payment Requests. DEV-284603
Clinical Operations When some users run the recalculate metrics on a study, the planned rollup values do not roll up. DEV-285264
Clinical Operations In some instances, when a document has a Study field and an editable or read-only Product field, and a user removes one or more studies, an error message appears when the user tries to save the document. DEV-285347
Clinical Operations For some users, the Function field disappears from the page layout for the Study Person object after Person Migration is enabled on their vault. DEV-285822
Clinical Operations When some users bulk update the study values on documents, the product values are not automatically defaulted as expected. DEV-285826
Clinical Operations Some users are unable to edit monitored subject when study metric calculation is date-based. DEV-284500
Documents In some instances, View-based users can create public distribution tokens for documents that they do not have permission to view. DEV-283747
Documents For some users, PDFs with one or more invalid bookmark are not displaying in the Document Viewer. DEV-285896
Multichannel Vault is not pulling CRM Org values into MedComms vaults, although mappings are correctly configured. DEV-280151
Objects For some users, changes to object records are not updated in the UI even though they are saved. DEV-279946
Performance & UI When some users add columns to the left side of a 2-column page layout, the columns don’t reposition evenly to the right as expected until after the layout is saved. DEV-282941
Performance & UI In the content plan hierarchy viewer for eCTD submissions, expanded nodes collapse when some users perform an action, like setting a record to inactive. DEV-284027
Quality Vault may display a server error when attempting to execute both the “Set new major version” and “Issue Training Assignments” entry actions at the same time. DEV-283320
Quality In some cases, Vault encounters a server error when a user edits the due date of a training assignment. DEV-285266
Quality The ‘Retire or Assess Impact on Training Requirements’ entry action may not correctly trigger for training requirements which contain only a single Vault document. DEV-285379
Regulatory When some users run an auto-match by name between a published document and an EDL item, the document is continuously up-versioned. DEV-258936
Regulatory Some users see unfiltered values of opposite parent objects when relating multiple complex join records through a dialog. DEV-284800
Reporting For some users, an update to the configuration of a report type causes all reports of that type to be corrupted. DEV-284554
Reporting Object Reference field to Object Reference fields joins do not create a useful Multi-Pass Reports and can create server issues. Vault should prevent users from creating these reports. DEV-284632
Reporting When some users run an upgrade task to replace one field with another field, one corrupted report can cause the whole upgrade to fail. DEV-285673
Search & Filter Some users are unable to see document search results in the search bar on a custom document type tab. DEV-282752
Security For some users, configuration changes made to sharing rules and user role setup caused sharing settings to get stuck on re-indexing for days. DEV-284859
Authentication Some users cannot log in, and receive an error stating “Cannot validate Identity Provider signature.” DEV-256545
Lifecycle & Workflow Some users see a server error when they attempt to complete the last task in a workflow. DEV-286953
Vault File Manager Vault File Manager doesn’t log users in if they don’t have API access for the first vault for which they attempt to authenticate. With this fix, Vault File Manager no longer requires users to have API access. DEV-285609

November 27, 2019

Release Number: 19R3.0.4 | Build Number: 542

Category Issue Issue No.
Clinical Operations Some users are unable to edit monitored subject when study metric calculation is date-based. DEV-284500

November 22, 2019

Release Number: 19R3.0.2 | Build Number: 486

Category Issue Issue No.
Documents Some users are unable to edit and save a document when the document type has a required field dependency on a hidden or read-only field. DEV-285354
Documents For some users, PDFs with bookmarks are not displaying in the Document Viewer. DEV-285317