Release Date: April 10 & April 17, 2020


The issues listed below may impact Vault functionality for some users. We are actively investigating all known issues and will be providing fixes and updated information in future Vault releases.

Last Updated: April 21, 2020

Admin

Description Issue No.
Aggregate Checklist functionality is not supported for Audit Checklists.   DEV-306348
In Admin > Users & Groups > Users, the Delegate Access section shows unmasked user names.   DEV-296685
In some cases, certain fields are not available as tab filters when editing tab configuration.   DEV-292117
The value for "system_owned_user__sys" is null for existing users.   DEV-286742
When creating a custom tab, the lower Save button is disabled and users can only access the upper Save button.   DEV-307349
When a user hovers over or clicks the Display Rules link in an Object Record page's Sharing Settings, Vault does not properly display values for Matching Sharing Rules.   DEV-308655
If an external connection URL leads to a 404, the Vault UI shows "Exception occurred: Unable to connect/send data to url" rather than "Http Resp Code: 404"   DEV-310777
A server error may be encountered when saving changes to a record.   DEV-314359
When creating an application-based, cross-domain user, a license limit error may be encountered.   DEV-314009
When an Admin attempts to export a list of only active users from the Admin > Users & Groups page to Microsoft Excel, Vault includes both active and inactive users in the export.   DEV-313625
An invalid icon appears in the Admin > Configuration > Document Fields page.   DEV-313390

Authentication

Description Issue No.
When logging in or resetting a password, the language drop-down menu may display an ID instead of the currently set language.   DEV-310928
Under certain conditions, an inactive SAML profile linked to a user may be hidden in the security policy.   DEV-310816

Clinical Operations

Description Issue No.
When Vault blocks study archive, the downloadable CSV does not include important information: Checked out Document ID or Milestone ID.   DEV-302857
When assigning more than the allowed number of sites to a user, Vault shows a server error instead of an error that explains the limit.   DEV-300278
Performance has degraded for certain Update Metrics Job runs.   DEV-292890
When users apply an "Is After" date filter on the Site Activation Progress view, they see a server error.   DEV-288143
Bulk document transfer for CDX is experiencing some performance issues.   DEV-286770
In some cases, users see an error when viewing User Exception Messages.   DEV-308624
In some cases, Vault shows an inbound Job Status of Errors Encountered after a Product Family has been successfully transferred between Vaults.   DEV-302804
Users are able to configure circular milestone dependencies.   DEV-309621
Remarks may be out of order in a newly created CTN document.   DEV-312027
The Study Country field may not populate in a newly created CTN document.   DEV-311726
If "Enable automatic placeholders on new file upload" is active, users uploading new documents may be asked to identify placeholders even though a predefined placeholder exists.   DEV-314338

Commercial

Description Issue No.
Vault does not notify users when an Automated Image Rendition fails.   DEV-303067
In some cases, Automated Image Renditions fail on the first try but succeed on subsequent tries.   DEV-303066
When a Medical Inquiry user uses special characters in the Response Notes field, Subsequent Push CRM Inquiries jobs fail.   DEV-299259
When a Medical Inquiry user creates a Case record using a Product that doesn't exist in Veeva CRM, subsequent Push CRM Inquiries jobs for the case fail.   DEV-279150
When archiving an existing unclassified document via bulk action, an error message indicating that the unclassified document could not be archived may appear   DEV-308807

Developer Features: API

Description Issue No.
When user creation fails on one user in a load, users see UNEXPECTED_ERROR. Loader should show an itemized list of each user and why user creation failed.   DEV-306065
Using the legacy user API, CDX users are editable.   DEV-303538
When reaching the authentication burst limit, an unexpected error message may be returned.   DEV-306891
Under certain conditions, the returned login_audit_trail CSV file may be empty when downloaded.   DEV-311232

Developer Features: MDL

Description Issue No.
Creating multiple Vault objects at once with parallel MDL requests can fail.   DEV-296170

Developer Features: SDK

Description Issue No.
An error may occur when using the Vault Java SDK to add a viewable rendition while migration is pending.   DEV-300722
Using the Vault Java SDK to upload an audio or video file may result in a transcoding error when immediately attempting to access the file.   DEV-292584
When a connection is referenced by multiple queues and a Spark Message delivery failure occurs, the error may not show in all queue connections.   DEV-288247
Connection authorization records may be inadvertently copied when creating a sandbox, resulting in an UNEXPECTED_ERROR when using HTTP Callout. To workaround the issue, create a new connection authorization record in the sandbox, using the original values.   DEV-310860

Documents

Description Issue No.
When a binder template contains a planned document with merge fields tokens and the document type includes the "Merge Fields" field, Vault does not apply merge fields to the planned document when a user creates a binder from the template.   DEV-313733
In some cases, files uploaded in bulk may not be fully scanned for OCR.   DEV-302878
An error may occur if Vault is restarted while a bulk document rendition process is running.   DEV-301532
Vault allows users to archive a document that is in an active workflow. This action should be blocked.   DEV-298534
Archive Document is an available action on documents that are checked out. This should be blocked.   DEV-298531
Archive Document should be the first action in the Edit section of the Actions menu, but is actually lower in the list.   DEV-298530
When an External User tries to bring forward annotations that do not include an anchor name, the user sees a server error.   DEV-297235
TIFF files larger than the set OCR limit may not correctly adhere to that limit and scan for OCR.   DEV-296233
Bulk rendition uploads via API fail if the user lacks Edit Fields permission.   DEV-295215
Users may only be able to upload a Viewable Rendition when they have View Content or Edit Fields permission.   DEV-295054
In some cases, with the Prevent Merge in Steady State feature enabled, documents may fail to merge tokens upon creating a draft from a document in a steady state.   DEV-293709
In some cases, XML files within ZIPs may render with unexpected page sizes.   DEV-291306
Where Used view does not include archived documents. These should appear for users who have access to see the document archive.   DEV-284686
RIM TOCs with large numbers of rows may fail to render.   DEV-282232
Vault does not show a warning when a user removes the last reference from an Approved Claim.   DEV-308145
When viewing a document in the mini browser window, the note position and filter options are not functional.   DEV-308487
When viewing a document in the mini browser window, the note position and filter options are not functional.   DEV-308487
When archiving staged documents, Vault displays "success" to users even though the documents are not archived, as staged documents cannot be archived.   DEV-300163
For a document with link annotations, the Note Position and Filters drop-downs may not function correctly in the mini-browser window.   DEV-308832
Making a change to a document may fail when large VQL jobs consume an inordinate amount of server resources.   DEV-314303
Make a Copy may fail if the document contains annotations with replies. It may also misplace annotations and not copy annotation tags if the document contains area annotations. Re-rendering documents, or merging fields, may drop annotations until the document is re-rendered again if the document contains annotations with replies.   DEV-314262
Under certain conditions, metadata may not be available for newly uploaded files.   DEV-314235
In some cases, users see a server error when they attempt to update document fields.   DEV-313406
In some cases, users see a server error when they attempt to update binder fields.   DEV-313393
In some cases, users cannot upload files larger than 4GB via FTP as Large Size Assets.   DEV-313015
In some cases, user see a message like "Successfully created 49 of 49 document(s)" when uploading a single document via EDL.   DEV-309561

Lifecycle & Workflow

Description Issue No.
In certain configurations, errors with a lifecycle state entry action prevent Vault from completing a state change.   DEV-305846

Localization

Description Issue No.
Vault validates the "localized_language_sys" field when loading or updating users, even if the vault does not use multilingual functionality.   DEV-302215
Vault Base Language appears as an editable localized label, but is not editable.   DEV-300443
Auto claims linking doesn't find suggested links in Arabic documents.   DEV-292733

Multichannel

Description Issue No.
In some cases, Vault fails to render an image of the first slide in a Multichannel Presentation.   DEV-295563

Objects

Description Issue No.
After creating a record from a related object section on the object record details page, users see the option to create additional records of that type in the main Create menu.   DEV-313450
After navigating to a related record from the object record details page and using the arrow icons to view other related records in the list, users see the option to create records of that type in the Create menu.   DEV-311939
Using Show in Tab on an object record list page allows users to favorite related records, even though users can never view these favorites later.   DEV-306067
Expected Document Lists which use Page Layout Rules show blank pages when users attempt to create new EDL records.   DEV-303888
In custom page sections on the User record details page, the "No items found" message in blank grids doesn't appear correctly.   DEV-303546
Tabs with multiple object types are not present for users who have permissions to only one of the types.   DEV-291600

Performance & UI

Description Issue No.
Cancelling Read & Understood workflows assigned to more than 1,000 users has decreased performance.   DEV-297036
Creating related records has decreased performance.   DEV-287555
Exporting Expected Document List hierarchies has decreased performance.   DEV-287484
When opening a MS Office file uploaded as an attachment, users see a blank window while Vault generates a rendition.   DEV-310898
In some scenarios, retrieving a document's audit history has slow performance.   DEV-309403
In some cases, queries for uniqueness validation for the name field on the join object country_decision_detail__v are slow.   DEV-308755
In some cases, creating an event record takes longer than expected.   DEV-302225
Under certain conditions, some Vault messages may not appear properly.    DEV-312011
Sequentially creating multiple records of the same object and type may result in duplicate recent entries in the Create menu.   DEV-309588

Quality

Description Issue No.
Training vaults with the manager role enabled may experience training job errors when creating sharing settings for large numbers of training assignments.   DEV-307842

QualityOne

Description Issue No.
Aggregate Checklist functionality is not supported for Audit Checklists.   DEV-306348

Regulatory

Description Issue No.
The user exception message reported when creating new Event records in Registrations as part of the QMS and Registrations Spark connection is not specific enough to indicate the root cause of the issue.   DEV-313455
If an Admin has modified the Lifecycle State field label, Vault doesn't show the updated label in the Update Fields dialog within the Manage Registered Details wizard.   DEV-309632
When users filter by a Matched Document field in the new Content Plan Hierarchy Viewer, the icon for the matched document's Content Plan Item record in the name column appears collapsed instead of expanded.   DEV-306234
Report level publishing fails with a "No target document found for this permalink" error when a document link points to two different target documents.   DEV-303994
Users experience slow performance when filtering on Matched Document fields in the new Content Plan Hierarchy Viewer.   DEV-303754
In the new Content Plan Hierarchy Viewer, Vault does not translate column headers for the Notes column or when users add new columns.   DEV-303691
When a published CH submission has a Submission Country join record, the Agency and Article 13 TPA fields appear blank in the XML and in the Submission Administrative Information viewer.   DEV-303623
After continuous publishing or the Manage Submission Administrative Information job, Vault incorrectly changes the STF_Info on an Australian Submission from Informational to Fail.   DEV-303427
In the Manage Registered Details wizard, users are unable to double click the Lifecycle State field in the grid to open the Update Fields dialog for some Registered Details records.   DEV-303151
When a Submission Country join record exists on one submission but not on the next submission, Vault does not pull forward Submission Administrative Information overrides.   DEV-302854
Vault can't send matched documents on a multi-document workflow from the Hierarchy Viewer when two Content Plan Items are matched to the same document but only one is locked to the latest document version.   DEV-302742
In some cases, the XEVMPD bulk update process fails when multiple Medicinal Products are linked to a Vault document.   DEV-302280
The Job Status for the Submissions Archive Bulk Export job shows as Running when the job has completed with an error.   DEV-302156
Vault doesn't update tracking fields when a user removes a matched document from an inactive Content Plan Item record in the Hierarchy Viewer.   DEV-301515
After a user removes a matched document from the Content Plan Item record detail page, it still appears in the Content Plan Hierarchy Viewer when users expand the parent Content Plan record until the page is refreshed.   DEV-301121
When working in the new Content Plan Hierarchy Viewer, users can't see the Actions menu for the first record in the grid if the column header row is too tall.   DEV-300188
Users sometimes experience slow performance when creating Registration records in bulk.   DEV-299764
In the new Content Plan Hierarchy Viewer, users experience slow performance when expanding content plan sections with many children.   DEV-299753
Users receive an error when attempting to import a submission to a Submission record that has a blank required custom field.   DEV-299286
In some cases, when a user on a Firefox browser encounters a network error while attempting to upload a zipped folder to a submissions import, the upload dialog freezes during pre-validation and no error message appears.   DEV-298487
In some cases, when users import a submission without a Util folder, Vault incorrectly shows an error.   DEV-298176
In some cases, the Historical Lifecycle for the Module 1 submission leaf doesn't display correctly in the Viewer tab   DEV-295036
Vault incorrectly reports EU/CH File/Folder PDF rules on XML Content Plan Item records.   DEV-293135
After publishing a report level content plan, an embedded link that targets a Named Destination in another document navigates the user to the correct page but to the incorrect coordinates on the page.   DEV-291192
Vault does not report the CH 16.3 validation rule correctly after a user updates the XML Element Name value on the parent Content Plan record.   DEV-289549
The report level publishing job sometimes fails when a document contains an embedded link.   DEV-289458
When a permalink is on the last page of a document and targets a named destination within the same document, it does not get published.   DEV-286954
Users do not see a warning in the Vault notification when they attempt to bulk import the same submission to multiple submissions within the same application.   DEV-283943
Users sometimes see duplicate sections in the Submissions Archive Viewer when they use the "Expand all" action to expand a section in Outline View.   DEV-279992
In some cases, users can't create Regulatory Objective or Submission records in the Create Related Records wizard because filters in the wizard conflict with custom Criteria VQL on certain fields.   DEV-309036
Users without the Read permission on the Event Regulatory Objective object see an Errors Encountered result when they attempt to create Regulatory Objective records via the Create Related Records wizard.   DEV-309811
If an Admin has modified the Lifecycle State field label, Vault doesn't show the updated label in the Update Fields dialog within the Manage Registered Details wizard.   DEV-309632
In the Manage Registered Details Wizard, users see an error when they click the Update Fields button if records are selected but the Country row is collapsed.   DEV-307399
In some cases, users experience slow performance when creating a Content Plan.   DEV-307723
The View as Root filter doesn't display correctly when a user opens the Content Plan Hierarchy Grid Viewer from the record details page and then uses the grid breadcrumb menu to open the root Content Plan record.   DEV-310995
When a user deletes the root Content Plan record in the Content Plan Hierarchy Grid Viewer, Vault does not return the user to the related Submission record or Report Level Content Plan record.   DEV-310617
When copying a content plan, Vault fails to create a Content Plan Item record if it was excluded under an inactive parent Content Plan record in the source Content Plan.   DEV-309287
The "Show eCTD Metadata Mapping to users on submission import" enablement checkbox does not appear on the Admin > Settings > Application Settings page.   DEV-311028
In some cases, Vault doesn't export files when users perform bulk submission exports.   DEV-308089
Users experience slow performance when importing submissions in bulk.   DEV-308645
The warning message displayed to users attempting to remove the last existing reference from an approved claim record does not mention this action will move the claim from Approved to Draft state.   DEV-309398
After initially failing during validation, Vault deletes some Submission Validation Result records rather than updating them to the Pass status when validation runs again.   DEV-311952
When users create object lifecycle state entry actions, Vault incorrectly includes the "Resubmit spark message" option in the list of available actions.   DEV-314251
Users can update the lifecycle state of a Regulatory Objective, Registration, or Registration join record via the Manage Registered Details wizard even if the record is in an active workflow.   DEV-313915

Reporting

Description Issue No.
When a user exports a report which results in an error, Vault does not provide a notification.   DEV-304010
When a report or dashboard is no longer shared, users are unable to remove it from Favorites.   DEV-303958
Users are able to use MDL to modify ladder type reports to join the same report view twice.   DEV-303720
Users are able to use MDL to modify ladder type reports to join two non-primary objects.   DEV-303670
When a user creates a Multi-Pass report where the primary object has hidden fields and adds a filter to a hidden field, Vaultapplies the filter to the field's true value instead of its NULL value.   DEV-302744
When a vault containing a standard report that contains conditional fields is cloned, running the report in the cloned vault results in an error.   DEV-302357
Users experience a server error when running Multi-Pass reports with filters on conditional fields from the primary view.   DEV-302220
When a user removes the primary view columns of a ladder type report and adds new primary view columns, the new primary view columns are not displayed first.   DEV-299523
In some cases, Multi-Pass reports with conditional fields where Task Verdict Comment is the first condition do not apply subsequent conditions.   DEV-286314
In some cases, document reports may run slower than expected.   DEV-308493
On Internet Explorer 11 browsers, users see an error when attempting to upload a Microsoft Excel template file to a report.   DEV-313964

Safety

The Safety release, including all Platform known issues, is targeted for tentative availability on April 16, 2020 & April 24, 2020.

Description Issue No.
In the dosage Frequency field, when you enter a value of 1 times per unit, once you save the page the field reads “Every 1 units”. For example, if you enter 1 times per day, the field reads “Every 1 days” instead of “1 times per day.” This issue does not affect data integrity or compliance.   SAF-4260
While test results are sorted by date on generated CIOMS I forms, if multiple test occurred on the same date, the tests are sorted in order by the Test Result record creation date.   SAF-4590
Once the Case Product Dosages and Indications section controls are added to page layouts, help text does not appear when you hover over fields within these sections.   SAF-4753
DSUR aggregate report tabulations include Cases with the Study Product Drug Role field set to Treatment.   SAF-5093
When a Follow-Up Case is created, the adverse event Onset Date and Seriousness from the initial Case are overwritten in the Follow-Up Case version, even when the data is less accurate, such as being masked or specified to a less precise date.   SAF-5381
When an invalid file type, such as a PDF, is sent as a Gateway Transmission, users in the Distribution Manager role are not notified about the transmission error. Instead, only users assigned the Vault Owner role receive the notification.   SAF-5381
If the document lifecycle on the Case > Source > Literature document type is changed from the Case Source Lifecycle, the system cannot extract literature attachments during an E2B import. Also, the system does not mention the failure to import the attachment in the E2B import notification. The Literature document type must be assigned the Case Source Lifecycle for Vault Safety to import literature attachments properly from an E2B file.   SAF-5537
During an FDA E2B (R2) export, the dose frequency unit is not exported if the Frequency field is set to cyclical, as necessary, or total. In addition, no notification is sent to the user who initiated the E2B export action.   SAF-5566
When a preconfigured Study Contact is selected in the Site Reporter field during AER intake, the system does not check the reporter fields (name, country, and so on) against other Cases during duplicate detection.   SAF-6011

Search & Filter

Description Issue No.
In some cases, when a user applies an object reference filter in advanced search, Vault does not show the corresponding filter because it is collapsed or not currently displayed.   DEV-301028
Under certain conditions, the suggestion list may not function properly when performing a search.   DEV-314261

Security

Description Issue No.
Creating or editing SAML/OAuth profiles in Security policy is not logged in Domain Audit History.   DEV-300379

Site Vault

Description Issue No.
Uploaded EML and MSG files may not render properly in Site Vault.   DEV-312067