Vault Client Application Release Schedule & Support Model

Vault client applications exchange data with Vault and provide additional functionality outside of the Vault web application.

Vault Client Applications

Client Application Release Schedule

Vault client application general releases are deployed at the same time as Vault general releases. General releases follow the Vault convention (for example, 20R1, 20R2, 20R3) and are released approximately every four (4) months. General releases go through IQ and OQ validation prior to release.

Note: QualityOne client applications, such as QualityOne Station Manager, QualityOne Mobile, and QualityOne Audit Checklist Mobile, release on a different schedule from Vault general releases. Learn more about QualityOne client application release dates.

Vault client application pre-releases are deployed at the same time as Vault pre-releases, three (3) to four (4) weeks prior to general availability. These pre-release versions are available through Vault Product Support. During the pre-release period, customers have an opportunity to explore the new version in a “pre-release Vault” based on their production configurations. The primary purpose of the pre-release Vault is to ensure current configuration behavior works the same in the new general release version.

Note: QualityOne client applications, such as QualityOne Station Manager, QualityOne Mobile, and QualityOne Audit Checklist Mobile, are not deployed for Vault pre-releases.

Note: Any user acceptance testing (UAT) or validation testing should be done in this pre-release period.

Note: Some Limited Releases include new features for Vault File Manager, but they are not automatically applied to the user’s installed Vault File Manager application until General Release. To test the new features ahead of time, a Limited Release version of the Vault File Manager application can be installed. This version should only be used for testing purposes, and only on Limited Release Vaults. Please contact Vault Product Support to access the Limited Release version of Vault File Manager.

See About Vault Releases and Pre-Release FAQ for more information.

Client Application Support

Customers should complete all user acceptance and validation testing during the pre-release period and deploy new client application versions to all clients no more than one week after general release. While new client application versions are being deployed, Veeva will continue to support the use of one previous major version. Support for use of the previous major version will end when the next major version is released. Veeva will not accept defect reports or enhancements for previous versions.

For example, customers can continue to use Veeva Snap 20R1 after Veeva Snap 20R2 is released. However, Veeva will not accept defect reports or enhancements for Veeva Snap 20R1 after Veeva Snap 20R2 is released. Once Veeva Snap 20R3 is released, the use of Veeva Snap 20R1 will no longer be supported.

Device & Operating System Version Support

Vault Station Manager for Android

Vault Station Manager for Android supports the latest Android version through two (2) previous major versions. For example, Veeva stopped support for Android version 10.0 after the Android version 13.0 release.

Vault Station Manager for Android is certified on the following devices:

Samsung Galaxy Tab S8
Samsung Galaxy Tab S9

Vault Station Manager for Android is available on the Google Play Store. Alternatively, click the link below to download the latest version as an APK file:

Vault Station Manager for Android APK

Note: Customers may be able to use Vault Station Manager for Android on non-certified device and version combinations as long as the device meets the minimum supported version of Android. Veeva may not be able to replicate some issues for customers using Vault Station Manager for Android on non-certified device and version combinations due to manufacturer-specific customizations. The list of Veeva-certified device and version combinations is subject to change at the sole discretion of Veeva, with or without advance notice.

Vault Station Manager for iOS

Vault Station Manager for iOS supports current and one (1) previous major iOS versions. For example, Veeva stopped support for iOS 12.0 after the iOS 14.0 release. Vault Station Manager for iOS supports the following devices:

Apple iPad

Vault Mobile for iOS

Vault Mobile for iOS supports the current and one (1) previous major iOS versions for Apple iPad and iPhone. For example, support stopped for iOS 12.0 after the iOS 14.0 release.

Vault Mobile for Android

Vault Mobile for Android supports the current and two (2) previous major Android OS versions on Android phones and tablets. For example, support stopped for Android 11 after the Android 14 release.

Veeva Snap

Note: Support for Veeva Snap expired on December 1, 2023 and was replaced by the Vault Mobile app.

Veeva Snap supports current and one previous major iOS versions. For example, Veeva will no longer support iOS 12.0 after iOS 14.0 is released. Veeva Snap supports the following devices:

Apple iPhone
Apple iPad

Vault File Manager

Vault File Manager supports the following devices:

Any desktop computer, laptop, or Microsoft Surface tablet running Microsoft Windows versions 7 and later

QualityOne Station Manager

QualityOne Station Manager supports current and one previous major operating system versions. For example, Veeva will no longer support iOS 12.0 after iOS 14.0 is released. QualityOne Station Manager supports the following devices:

Apple iPad

QualityOne Station Manager is typically available 10-14 days after each general release.

QualityOne Mobile

QualityOne Mobile supports current and one previous major operating system iOS versions. For example, Veeva will no longer support iOS 12.0 after iOS 14.0 is released. QualityOne Mobile supports the following devices:

Apple iPhone
Any device running Android 10 and later

QualityOne Mobile is typically available 10-14 days after each general release.

Note: Customers may be able to use QualityOne Mobile for Android on non-certified device and version combinations as long as the device meets the minimum supported version of Android. Veeva may not be able to replicate some issues for customers using QualityOne Mobile for Android on non-certified device and version combinations due to manufacturer-specific customizations. The list of Veeva-certified device and version combinations is subject to change at the sole discretion of Veeva, with or without advance notice.

QualityOne Audit Checklist Mobile

QualityOne Audit Checklist Mobile supports current and one previous major operating system versions. For example, Veeva will no longer support iOS 12.0 after iOS 14.0 is released. For Android, QualityOne Mobile supports version Android 8.1 and later. QualityOne Audit Checklist Mobile supports the following devices:

Apple iPad
Any device running Android 10 and later

QualityOne Audit Checklist Mobile is typically available 10-14 days after each general release.

Note: Customers may be able to use QualityOne Audit Checklist Mobile for Android on non-certified device and version combinations as long as the device meets the minimum supported version of Android. Veeva may not be able to replicate some issues for customers using QualityOne Mobile for Android on non-certified device and version combinations due to manufacturer-specific customizations. The list of Veeva-certified device and version combinations is subject to change at the sole discretion of Veeva, with or without advance notice.